The following terms and conditions apply to all orders placed via our online store.
- CONTRACTING PARTIES, CONCLUSION OF THE CONTRACT
The purchase contract is concluded with Just Spices GmbH.
By placing the products in the online store, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction tools provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.
- MINIMUM AGE FOR CONCLUSION OF CONTRACT
We are happy about every interested party / customer. However, since the data protection laws have made special provisions for the processing of personal data of children, a minimum age of 16 years applies for the registration of our newsletter, with the exception of customers from Austria, where the minimum age is 14 years (see also Article 8 EU-DSGVO). With acceptance of the GTC, it is confirmed that the minimum age has been reached.
- CONTRACT LANGUAGE, CONTRACT TEXT STORAGE
The language available for the conclusion of the contract is English.
We save the text of the contract and send you the order data and our terms and conditions by e-mail. You can also view the GTC at any time here on this page. Your past orders are no longer accessible via the Internet for security reasons.
- DELIVERY CONDITIONS
For delivery to Germany, shipping costs of €3.90 will be charged for a value of goods less than €39. For a value of goods of more than 39 €, shipping to Germany is free of charge. For delivery to Austria, shipping costs of 5.90€ will be charged for a value of goods of less than 49 €. For a value of goods of more than 49 €, shipping to Austria is free of charge. For shipping to other EU countries, Switzerland and Monaco, shipping costs of 9.90 € will be charged for a value of goods less than 49 €. From a value of goods of 49 € shipping costs in the amount of 5.90 € will be charged. From a value of goods in the amount of 99 €, shipping to other EU countries, Switzerland and Monaco is free of charge. Deliveries to Switzerland, the UK, USA and Canada may incur customs duties, which are borne by the customer. We deliver only by mail order. A self-collection of the goods is unfortunately not possible.
In our store you can generally use the following payment methods:
When you place your order, you also provide us with your credit card details.
After your legitimation as a legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after the order. The payment transaction is automatically carried out by the credit card company and your card is charged.
SEPA DIRECT DEBIT
With the submission of the order you give us a SEPA direct debit mandate. We will inform you about the date of the account debit (so-called prenotification). With the submission of the SEPA direct debit mandate, we request our bank to initiate the payment transaction. The payment transaction will be carried out automatically and your account will be debited.
The account will be debited before the goods are shipped.
The period for advance notice of the date of the account debit (so-called prenotification period) is reduced to 14 days.
In the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment instruction to us. After submitting the order in the store, we request PayPal to initiate the payment transaction. You will receive further instructions during the ordering process.
The payment transaction is carried out automatically by PayPal immediately afterwards.
As part of the PayPal Plus payment service, we offer you various payment methods as PayPal Services. You will be redirected to the website of the online provider PayPal. There you can enter your payment details, confirm the use of your data by PayPal and the payment instruction to PayPal.You will receive further instructions during the ordering process.
If you have chosen the payment method PayPal, you must be registered there to be able to pay the invoice amount or you must first register and legitimize yourself with your access data. The payment transaction is carried out automatically by PayPal immediately after confirmation of the payment instruction.
If you have chosen the credit card payment method, in order to pay the invoice amount you do not need to be registered with PayPal. The payment transaction will be carried out by your credit card company at PayPal's request immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder, and your card will be charged.
If you have chosen the direct debit payment method, you do not need to be registered with PayPal to pay the invoice amount. With confirmation of the payment instruction you give PayPal a direct debit mandate. You will be informed by PayPal about the date of the account debit (so-called prenotification). By submitting the direct debit mandate immediately after confirmation of the payment instruction, PayPal requests its bank to initiate the payment transaction. The payment transaction is carried out and your account is debited.
If you choose a payment method via PayPal Plus, there will be an additional charge of 0 Euro.
IMMEDIATE BANK TRANSFER
After placing the order you will be redirected to the website of the online provider SOFORT Überweisung. In order to be able to pay the invoice amount via SOFORT Überweisung, you must have an online banking account with PIN/TAN procedure that has been activated for participation in SOFORT Überweisung, identify yourself accordingly and confirm the payment instruction to us. You will receive further instructions during the order process. The payment transaction will be carried out immediately afterwards by SOFORT Überweisung and your account will be debited.
After clicking the button "Pay with Amazon" you will be redirected to the website of the online provider Amazon even before completing the ordering process in our online store. In order to complete the order process and pay the invoice amount via Amazon, you must be registered there or register first and legitimize yourself with your access data. There you can select the delivery address and payment method stored at Amazon, confirm the use of your data by Amazon and the payment instruction to us. You will receive further instructions during the ordering process. Afterwards you will be redirected back to our online store, where you can complete the ordering process.
Immediately after the order, we request Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon.
- RESERVATION OF OWNERSHIP
The goods remain our property until full payment.
- DISCOUNT CODES, PROMOTIONS & FREE ITEMS
The application of discount codes to gift certificates is not allowed. Gift vouchers are excluded from actions and promotions that include free items. In the event that items that are given for free in conjunction with a discount code are sold out during a promotion, we reserve the right to include a comparable item of equal value. For the free gifts without discount code applies: only while stocks last.
- TRANSPORT DAMAGE
If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.
- WARRANTY AND GUARANTEES
Unless expressly agreed otherwise below, the statutory liability for defects shall apply.
The limitation period for claims for defects in used goods is one year from delivery of the goods.
The above restrictions and shortening of time limits shall not apply to claims based on damage caused by us, our legal representatives or vicarious agents
- in case of injury to life, body or health,
- in case of intentional or grossly negligent breach of duty as well as fraudulent intent,
- in the event of a breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and compliance with which the contractual partner may regularly rely on (cardinal obligations)
- within the scope of a guarantee promise, if agreed or
- insofar as the scope of application of the Product Liability Act is opened.
Information on any additional warranties that may apply and their exact terms can be found with the product and on special information pages in the online store.
For claims based on damages caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation
- in case of injury to life, body or health,
- in the event of intentional or grossly negligent breach of duty,
- in the case of warranty promises, if agreed, or
- insofar as the scope of application of the Product Liability Act is opened.
In the event of a breach of material contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and compliance with which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.
- CODE OF CONDUCT
We have submitted to the following codes of conduct:
Trusted Shops quality criteria
- DISPUTE RESOLUTION
The European Commission provides a platform for online dispute resolution (OS), which you can find here http://ec.europa.eu/consumers/odr/.
We are not obligated or willing to participate in dispute resolution proceedings before a consumer arbitration board.
SPICE CLUB - CONDITIONS OF PARTICIPATION
1.1 By creating a customer account you are automatically part of the Spice Club and you agree to the general terms and conditions as well as the conditions of participation of the Spice Club.
1.2 The membership in Spice Club is free of charge and not bound to a purchase.
1.3 As a member of the Spice Club, you will receive points for each purchase in the Just Spices online store. For every 1 Euro of purchase, 10 points will be credited to your member account. The points are calculated on the basis of the total amount to be paid. Through various activities (following on Instagram/Facebook, recommending friends, etc.) you can collect additional extra points. The accumulated points can then be redeemed for various rewards, such as discounts or free items. Just Spices cookbooks are not eligible for points.
1.4 All information (current points balance, currently available rewards, past orders, already redeemed points, coupon codes, etc.) will be listed in your member account.
2.1 To become a member of the Just Spices Club you must be 18 years old and a private person. Membership is excluded for companies, groups or associations. Handles or bulk purchases cannot be made through the Just Spices Bonus Program. Only one membership is possible per person. The membership is not transferable. You must also have a valid email account. The Spice Club may not be used for repurchase or for profit. Employees, board members, representatives of Just Spices GmbH may participate in the Spice Club, however, participation in certain promotions may be excluded. General personal information such as e-mail address and other contact information must be kept up to date by the Club member.
2.2 Accumulated points can be used by the Member only personally and cannot be transferred to other persons. In the event of a reversal of the purchase, the points used for the purchase will be deducted again.
2.3 The points will be credited to the member's account no later than 14 days after the respective purchase. Points cannot be exchanged for money. When ordering a "reward", the shipping costs are to be paid by the member. Ordering a reward cannot be combined with other promotions and is only possible in connection with another order. The rewards are redeemed with the help of a coupon code in the shopping cart. This will add the free item or deduct the discount. Just Spices reserves the right to exchange or remove the rewards, the staggering of the points award and the activities at any time. Also, the points required for a reward can be adjusted on the part of Just Spices.
2.4 The membership account can be terminated or the participation in the Spice Club can be objected at any time. The termination/objection can be made in writing by e-mail to firstname.lastname@example.org or by telephone to the Just Spices team at +49 211/ 97 53 35 78. In case of termination or objection, the points will expire. Otherwise, the accumulated points expire after 24 months.
2.5 Just Spices reserves the right to modify or suspend the Terms and Conditions at any time. Abuse of a Member's account may result in its suspension, deactivation, deduction of points or exclusion from Spice Club.
- JUST SPICES RECIPES
3.1 The contents posted by Just Spices on the website www.justspices.com are created with the greatest possible care. A guarantee for the technical accuracy, completeness and timeliness of the content is not assumed by Just Spices.
3.2 On the website mentioned in 3.1, visitors to the site are offered the opportunity to read recipes publicly and without registration. In addition, members registered in the Spice Club can upload their own recipes. Just Spices members are only authorized to upload their own recipes or recipes for which they have been granted the corresponding rights. If content is uploaded by a member, this member guarantees that the content uploaded by him/her does not violate any rights of third parties (in particular copyright and trademark rights). The content uploaded by a Member is not checked by Just Spices for accuracy, legality or completeness prior to publication. If copyright infringements are asserted against Just Spices through contributions, we reserve the right to hand over the data of the infringing member to the claimant. The contributions in question will be deleted.
3.3 Members who upload their own recipes agree that these recipes will be made freely available to other visitors of the site on the page mentioned under 3.1. They also agree that the uploaded recipes may be reproduced in the Just Spices newsletter (www.justspices.com) and made available to newsletter recipients. By uploading the content, the Member irrevocably grants Just Spices worldwide and unlimited rights to use, publish, reproduce and distribute the content.
3.4 Members of the Just Spices Club also have the opportunity to rate or comment on recipes. Any ratings or comments made by Members reflect their personal views and do not originate from Just Spices. The use of the website that contains offers for sale, hidden advertising, links to other websites or contains offensive, violent, illegal or pornographic content is prohibited.
Just Spices is not liable for any system failures or malfunctions. Just Spices is also not liable for the recipes posted by members or its own. Just Spices assumes no liability whatsoever with regard to quantities and success as well as application and safety instructions.
We are very happy that you want to get to know our spice world better! After all, we want to bring even more pep into your kitchen. That's why we regularly offer promotions that make your life even tastier. So always keep your eyes open! But so that we can continue to give you lots of pleasure, we have to tell you a little rule: The promotion is only valid as long as the requirements are met. We don't want to make your spice heart sad, but unfortunately this also means that you have to return your free item as soon as you fall below the minimum order value due to a return. We hope you understand that and pull together with us on a spice rope. #fairplay
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods. Gift vouchers are excluded from the right of withdrawal. The right of withdrawal does not apply to unsealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. The right of withdrawal also does not apply to goods in sealed packaging if the seal or film has been opened or removed after delivery.
To exercise your right of withdrawal, you must inform us (Just Spices GmbH, Schiessstr. 44 a, 40549 Düsseldorf, Germany, email@example.com, Phone: +49 211 97 53 35 78, Fax: 021159897084) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, which is, however, not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier
You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. The customer must bear the costs of the return shipment. You only have to pay for any loss in value of the goods if this loss in value is due to your handling of the goods which is not necessary for the examination of the condition, properties and functioning of the goods.
- The right of withdrawal does not apply to the following contracts:
Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Sample cancellation form
(If you want to cancel the contract, please fill out and return this form).
- To Just Spices GmbH, Schiessstr. 44 a, 40549 Düsseldorf, Germany, firstname.lastname@example.org, Fax: +49 (0)21159897084
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of notification on paper)
(*) Delete as applicable.